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Acceptable Use Guidelines

Last updated: 14 July 2026

These Acceptable Use Guidelines ("Guidelines") apply to Amuix and Amuix suite products — Amuix Meet, Amuix Work, Amuix Mail, Amuix Docs, Amuix Drive, Amuix Calendar, and related APIs — operated by Amuix. They supplement our Terms of Service. Organisation administrators must ensure their users comply.

1. Lawful use only

You may not use the Services to violate South African or other applicable law, including POPIA, RICA (where relevant), intellectual property law, cybercrime offences, employment or consumer legislation, export controls, or court orders.

2. Prohibited activities

Without limitation, you may not:

  • Distribute malware, ransomware, phishing, or social-engineering content
  • Send bulk unsolicited commercial email (spam) or operate open relays through Amuix infrastructure
  • Host or share child sexual abuse material, or content that unlawfully promotes violence or terrorism
  • Harass, stalk, threaten, or defame others using Amuix communications tools
  • Infringe copyrights, trademarks, trade secrets, or privacy rights of third parties
  • Attempt unauthorised access to Amuix systems, accounts, or Customer Content belonging to others
  • Probe, scan, pen-test, or load-test Amuix infrastructure without prior written authorisation
  • Circumvent package limits, authentication, SSO, domain verification, or guest access controls
  • Share login credentials or MFA devices outside authorised personnel
  • Use botnets, scrapers, or automated tooling that degrade service quality for other customers
  • Resell or white-label Amuix Services except under a written partner agreement
  • Misrepresent affiliation with Amuix, government bodies, or other organisations

3. Product-specific expectations

  • Amuix Meet: Do not record meetings without consent where required by law or organisation policy; respect guest and waiting-room controls.
  • Amuix Mail: Configure outbound sending responsibly; maintain accurate DNS (SPF/DKIM/DMARC) where you control the domain; do not use Amuix for phishing campaigns.
  • Amuix Docs / Amuix Drive: Do not share regulated or confidential data externally contrary to your organisation's policies or POPIA obligations.
  • Amuix Work / Amuix Calendar: Avoid storing unlawful or abusive content in workspaces, tasks, or calendars shared with others.
  • abuse endpoints to attack third parties.
  • Amuix: Administrators must keep roles least-privilege, review guests, and revoke access promptly when employment or contracts end.

4. Fair use and resources

Amuix may apply fair-use or technical limits to protect platform stability (API rate limits, attachment sizes, concurrent meeting capacity, storage quotas). Sustained abuse that harms other tenants may result in throttling or suspension after notice where practicable.

5. Investigations and enforcement

Amuix may investigate suspected violations, remove or disable content, suspend users or organisations, and report matters to law enforcement where legally required. We will attempt to work with organisation administrators on remediations for non-critical issues.

6. Reporting abuse

Report security vulnerabilities, spam, harassment, or other abuse to [email protected] with relevant URLs, message IDs, meeting IDs, or timestamps. Do not include credentials in tickets.

7. Changes

We may update these Guidelines as products evolve. Continued use after posting constitutes acceptance under our Terms of Service.

Questions? Contact us or email [email protected].